Privacy Policy
Scribe (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the Scribe platform, website, or related services.
We comply with the New Zealand Privacy Act 2020 and applicable data protection laws.
1. Information we collect
We may collect the following types of information:
Information you provide
Name, email address, company name and role
Account credentials
Brand assets, briefs, content inputs, and configuration settings
Communications with us (including support requests)
Information generated through use of Scribe
Content outputs created using the platform
Usage data such as feature interactions and workflow activity
Technical information
IP address
Browser type and device information
Cookies and similar technologies used for functionality and analytics
2. How we use your information
We use your information to:
Provide and operate the Scribe platform
Configure and govern content according to your brand rules
Improve platform performance and functionality
Communicate with you about your account or service updates
Meet legal and regulatory obligations
We do not use your content or brand data to train public or third-party AI models.
3. Data storage and security
Your data is stored securely using industry-standard infrastructure and safeguards. We take reasonable steps to protect information from loss, misuse, unauthorised access, or disclosure.
Access to customer data is limited to authorised personnel only and strictly for service delivery and support purposes.
4. Sharing of information
We do not sell your personal information.
We may share information with:
Trusted service providers who support platform operations (e.g. hosting, analytics, support tools)
Legal or regulatory authorities where required by law
All service providers are required to maintain appropriate data protection standards.
5. Cookies and analytics
We use cookies and similar technologies to:
Ensure the platform functions correctly
Understand how users interact with Scribe
Improve user experience and performance
You can manage cookie preferences through your browser settings.
6. Your rights
You have the right to:
Access the personal information we hold about you
Request corrections to your information
Request deletion of your data, subject to legal and contractual requirements
To exercise these rights, contact us using the form below.
7. Data retention
We retain personal information only for as long as necessary to provide our services and meet legal obligations. Customer content remains the property of the customer.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any material changes will be communicated through the platform or via email.
Terms of Use
Last updated: January 2026
These Terms of Use govern your access to and use of the Scribe platform.
By using Scribe, you agree to these terms.
1. Use of the platform
You may use Scribe only for lawful business purposes and in accordance with these terms.
You agree not to:
Use Scribe to create unlawful, misleading, or harmful content
Attempt to reverse engineer or misuse the platform
Interfere with platform security or performance
2. Accounts and access
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.
3. Customer content and ownership
You retain ownership of all content, brand assets, and data you provide to Scribe.
By using the platform, you grant Scribe a limited licence to process your content solely for the purpose of providing the service.
Scribe does not claim ownership of your content and does not use it for public AI training.
4. AI-generated content
While Scribe is designed to produce accurate, on-brand content, you remain responsible for reviewing and approving outputs before publication.
Scribe does not guarantee that AI-generated content will be error-free or suitable for all use cases.
5. Availability and changes
We aim to provide a reliable service but do not guarantee uninterrupted availability.
We may update, modify, or discontinue features as the platform evolves.
6. Fees and subscriptions
Paid plans are billed on a subscription basis as outlined on our Pricing page. Fees are non-refundable except where required by law.
7. Limitation of liability
To the maximum extent permitted by law:
Scribe is provided “as is”
We are not liable for indirect, incidental, or consequential losses
Our total liability is limited to the fees paid by you in the 12 months preceding the claim
Nothing in these terms limits rights under the New Zealand Consumer Guarantees Act where applicable.
8. Termination
We may suspend or terminate access if these terms are breached. You may cancel your subscription in accordance with your plan terms.
9. Governing law
These terms are governed by the laws of New Zealand, and any disputes are subject to the exclusive jurisdiction of New Zealand courts.
10. Contact
For questions about these terms or privacy practices please contact us using the form.